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Case Studies Presented by Dan Owen - ECM Architect at Abbott Labs and Marsha Heizer - Director of Business Processes at Columbia College Chicago
Case Study number 1 Dan Owen - ECM Architect - Abbott Labs
Email Content Management, Rolling it out: A technical perspective
Implementing an ECM system in an enterprise requires technical people to possess political skills in order to be successful.  Once you have support from the appropriate levels within the organization, you will need to have technical skills in several areas in order to manage growth and ensure a satisfied customer base.
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